Portal setup guide

Set up the portal before the installer goes on site.

This guide covers the website-side setup: create the Monitoring Profile, link or create the Main Tank, choose the sensor type, and add optional reserve tanks or tank objects only when needed.

Log in to Start Setup Setup Center Setup Videos
LumeLevel monitoring setup overview

The setup path

1

Monitoring Profile

Create the portal record for the physical Pebble Monitor.

2

Main Tank

Link or create the Main Tank from the monitoring profile page.

3

Sensor Type

Choose ultrasonic, submersible, or manual input where appropriate.

4

Reserve Tank

Add only when the site has a real reserve tank.

5

Tank Objects

Use only for shapes or structures that change usable capacity.

6

Install & Link

Move to the physical install guide after the portal is ready.

Video help Required steps Where to go Tank setup Optional setup Next: install hardware

Video setup help

Short setup videos are available in the system to help with Main Tank setup, Reserve Tank setup, and additional tank measurements. Videos are available after login and load only when clicked.

Log in to Watch Setup Videos Continue Portal Setup Guide
Setting up your first tank Short video

Watch the first-tank setup flow: select the site, choose the tank shape, enter the tank measurements, and save the Main Tank.

Log in to watch video Video assistance is available inside your account.
Add another tank and monitoring profile Short video

Watch how to add another tank and connect it with a monitoring profile so the portal is ready for device setup.

Log in to watch video Video assistance is available inside your account.

Required portal setup

Complete these items before using the physical Pebble Monitor setup screens.

The Monitoring Profile is the portal record used for tank reporting. Create this first so the system can generate the Monitoring Profile Serial and Link Code.

  • Choose the Complex and Building.
  • Select the physical site timezone.
  • Save the monitoring profile to generate the Monitoring Profile Serial and Link Code.
  • Keep the Link Code available for the physical Pebble Monitor setup.
Timezone note: Reading times, tank-top events, and device time-sync behavior use the physical site timezone selected on the Monitoring Profile.

Action

Start here if this is a new installation. If the monitoring profile already exists, open Monitoring Profiles and continue from the existing record.

Log in

The preferred workflow is profile-first: open the Monitoring Profile, then link an existing Main Tank or create a new Main Tank from that monitoring profile page.

  • Main Tank is the primary tank being monitored.
  • Sensor A / reading 1 is the Main Tank.
  • Tank/profile linking should be managed from the monitoring profile page.
  • Avoid changing the monitoring profile assignment manually from the tank update form.
Log in to continue

Ultrasonic distance sensor

Mounted above the water and measures distance down to the water surface. Height of Sensor can be different from High Water Overflow.

Submersible level sensor

Installed in the fluid and reads level/depth. Sensor Height is automatically treated as equal to High Water Overflow.

Open submersible guide
Manual Level Entry: Manual Level Entry is for Main Tank trial/no-sensor use only. It cannot be used with a Reserve Tank.

Before the installer starts the physical setup, confirm these items are done:

  • Monitoring Profile exists.
  • Monitoring Profile Serial is visible.
  • Link Code is visible.
  • Main Tank is linked or ready to be linked.
  • Sensor Type is selected correctly.
Open Physical Install Guide Choose Pebble Model

Where to go in the portal

Monitoring Profiles

Create the monitoring profile, set the site timezone, view the Monitoring Profile Serial and Link Code, and link or create the Main Tank.

Log in

Tank Status

Review live tank levels, data view, graphic view, trends, refills, and unusual behavior after setup is complete.

Log in

Shared access

Use shared access for suppliers, property managers, tenants, and other viewers. Use the key icon from Tank Status when sharing selected tanks.

Log in

Physical install

After the portal is ready, use the physical install guide for Wi-Fi setup, Link Code entry, sensor setup, and final checks.

Open Install Guide

Tank setup reference

Choose the tank shape that matches the real tank, then enter the inside measurements. Keep the detailed shape rules on the tank-specific manual pages where possible.

Square or rectangle tank Square / Rectangle
Vertical cylinder tank Vertical Cylinder
Horizontal cylinder tank Horizontal Cylinder
Sensor reference: For ultrasonic sensors, mount the sensor above the overflow and enter the sensor height. For submersible sensors, choose Submersible level sensor and use the overflow/full height as the sensor reference.

Optional setup

Reserve Tanks are added only after the Main Tank exists and the Main Tank is marked as having a reserve.

  • Sensor B / reading 2 is the Reserve Tank.
  • The Main Tank must have “This tank has a reserve” enabled first.
  • Reserve Tank also has its own Sensor Type: ultrasonic or submersible.
  • Manual Level Entry cannot be used with a Reserve Tank.
Log in
Supplement tank object Connected Space
Square object Block / Bay
Vertical wedge object Wedge

Use Tank Objects only for internal shapes, connected spaces, side spaces, blocks, wedges, or objects that change usable capacity.

  • Enable “Has additional tank measurements” on the Main Tank before adding Main Tank Objects.
  • Enable “Has additional tank measurements” on the Reserve Tank before adding Reserve Tank Objects.
  • Use ADD for connected space that holds fluid.
  • Use SUBTRACT for objects or shapes that reduce usable capacity.
Log in

Use this only when the device or sensor setup uses RS485, submersible modules, analog modules, or tank-top switch modules.

  • Each RS485 device must have a unique address.
  • Use the RS485 guide for wiring topology, termination, cable pairing, and troubleshooting.
Open RS485 Guide
Access note: Property managers have full owner-style access to tanks they create. For tanks shared with them by an account owner, access is limited/view-only unless the owner grants additional permissions.

When the portal is ready, move to the physical install guide.

Open Physical Install Guide Back to Setup Center